Internal Communications Gap Analysis


“Employees pretty much do what they feel like doing. So, as a communicator, our greatest source of power is your ability to influence the way they feel.”
Daniel Kahneman


Designed for: Managers, Directors and Senior Executives who are ready to elevate internal communication as strategic business function.

Time: Half¬‐day session

Size of group: From 2 to 6 people

Program: Using a Strategic Communications Maturity Model, we’ll work with you to leverage existing communication vehicles and channels and also to create new ones, as necessary, to bring about the targeted outcomes as efficiently and effectively as possible.

Outcomes: You’ll have significantly greater confidence that your internal communication activities are helping you deliver the results to which you’ve committed.

Deliverables:Presentation outlining the communication gaps with recommendations for each. We’ll also make recommendations for amplifying and leveraging your communication strengths


“We have an easier time listening to our own wisdom, than we do listening to someone else’s.”
Roy Friedman, Coach



Institutional Challenge:

In the aftermath of a merger, a large utilities company needed an improved communication strategy, alignment and shared meaning around new work processes. It had to find a way forward that inspired collaboration and teamwork.

The Curci Group Approach:

We led a cross-functional IT team to advance internal communication and create a unified department. Using customized surveys and a comprehensive IT communications gap analysis, we identified a range of improvement opportunities that the team systematically addressed. More specifically, the Curci Group developed strategies to enhance safety improvements, foster transformative customer service, and help front line managers be more proactive. The Curci Group’s recommendations were all designed to generate greater value.

Results Achieved:

Working in sub-committees on a range of initiatives, over time the group began to understand and value the importance of clear, consistent communications and accountability.

Some of the specific results achieved include:

  • A communication strategy that enhanced the effectiveness of the IT department
  • Redesign and re-launch of a national IT Advocate mentoring and support program
  • New user-friendly communication formats, using templates that promote the “IT brand”
  • Updated distribution lists as part of an onboarding and off-boarding process